Last updated: November 14, 2025
1. Introduction
Citrine Technologies Limited is committed to safeguarding the privacy of our website visitors, clients, and service users. This Privacy Policy describes how we collect, use, disclose, and protect personal information, and your choices regarding that information in accordance with the citrine technologies privacy policy. By visiting or using our website (https://citrinetechnologies.com/) (“Website”), or engaging our services, you agree to the collection and use of personal information in accordance with this Policy.
2. What Personal Information We Collect
2.1 Information You Provide
may collect personal information that you voluntarily provide to us when you contact us, request a quote, subscribe to our newsletter, fill in forms, or engage our services as outlined in the citrine technologies privacy policy:
- your name, job title, company name
- business email address and phone number
- billing and/or payment information (if applicable)
- any other information you choose to supply in communications or in the course of using our services
2.2 Information Collected Automatically
When you visit our Website or interact with our services, we automatically collect certain information about your device and usage. This may include:
- IP address, browser type and version, operating system
- time and date of visit, pages viewed, referring URL
- device identifiers, cookies and similar tracking technologies
- how you navigate our Website
3. How We Use Your Information
We use the personal information collect for the following purposes:
- to respond to your enquiries and fulfil your requests
- to provide and manage our services, including billing and support
- to personalise and improve your experience on our Website
- to send you important notices, updates to our terms or this Policy, or service‑related messages
- to protect our rights, investigate issues, prevent fraud, and ensure security
- to comply with legal, regulatory or contractual obligations
We do not sell your personal information to third parties. We only share your information with third parties when it is necessary to provide our services (see Section 4).
4. With Whom We Share Your Information
We may share personal information with:
- third‑party service providers, contractors or agents who assist us in delivering our services (for example: hosting providers, payment processors, IT support) – such providers are bound by contract to protect confidentiality and use your information solely for the purposes permit
- legal or regulatory authorities when required by law, a court order or to protect our rights, property or safety or that of others
- in connection with the sale, merger, reorganisation or acquisition of our business (in which case personal information may be transferred as part of the business assets)
In all cases, we do not share your personal information for marketing or advertising purposes without your explicit consent.
5. Where Your Information Is Stored & International Transfers
Your personal information will typically be stored and processed in Canada (Alberta) or other locations where our service providers operate. If we transfer your personal information outside of your country of residence, we will ensure appropriate safeguards are in place (such as standard contractual clauses or other lawful mechanisms) to protect your data.
6. Retention of Personal Information
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, resolve disputes, enforce our agreements, and for audit and security purposes. When personal information is no longer required, will delete it or anonymise it securely.
7. Cookies & Tracking Technologies
We use cookies and similar tracking technologies on our Website to collect device and usage data. You can disable cookies via your browser settings, but please note that doing so may impact the full functionality of our Website.
8. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- access the personal information we hold about you
- request correction of inaccurate or incomplete information
- request deletion or restriction of processing of your personal information
- object to processing based on our legitimate interests
- withdraw consent where we rely on it for processing
If you wish to exercise any of these rights, please contact us as described in Section 10. will respond in accordance with applicable law.
9. Children’s Privacy
Our Website and services are not intended for children under the age of 16. do not knowingly collect personal information from children under 16. If you believe may have collected such information, please contact us and we will take steps to delete the data.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please get in touch with us: Citrine Technologies Limited
Email: [email protected]
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date above indicates when changes were last made. We encourage you to review this Policy periodically. If make material changes, will provide notice through our Website and/or direct communication.citrine technologies privacy policy
Acknowledgement: By using our Website or engaging our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.